Help Center

Please follow this process: ①inquiry → ②quotation → ③PI → ④Deposit →⑤Production → ⑥QC → ⑦Balance → ⑧Shipment → ⑨Install

① inquiry: you can visit our website: http://www.guihongsheng.com, when you choose the right product, you can email to contact@guihongsheng.com

② Quotation: Then our salesmen will send you a quotation sheet according to your inquiry.

③ PI(Proforma Invoice): PI is drafted for the customer to further confirm the product and price information. Usually, it is regarded as the contract before drafting the formal contract.

④ Deposit: Usually, we accept 30% deposit in advance, the 70% balance should be paid before the shipment.

⑤ Production: After receiving the deposit, then we arrange the production and it usually takes about 15-30 days.

⑥ QC: When the production completed, our QC member will check the product strictly and carefully according to customer’s requirement.

⑦ Balance: After preparing all your goods we will notice you pay off the 70% balance.

⑧ Shipment: we’ll arrange delivery when we guarantee all your goods in good packing after receiving your full payment.

⑨ Install: The relative install & using documents will be sent to you after receiving from the forwarder.

EXW: Ex work, Product cost

FOB: Free on board, Product cost + domestic transportation cost + export charge

CIF: Cost, insurance & Freight, FOB price + insurance + ocean freight

It depends, if we have stock, we can ship it within 7 days. Usually, the production takes about 15~20 days, plus the process of QC & export process, all together it takes 25~30 days .

1. Warranty period is 12 months from delivery date or installation date. Warranty applies to machine system and parts, excluded wear and tear items such as light bulbs, gaskets, wire shelves, etc.

2. Warranty does not cover any consequential damages, down time or other expenses directly or indirectly resulting from break down.

3. Warranty does not include units that are subjected to misuse, neglect, abuse, improper maintenance, improper installation, unauthorized alteration, damages during transportation, power surges, poor supply voltage, chemical damages, water damage, flood or other risks.

4. GHS offers lifetime technical support and spare parts supply for our products. Within the warranty period, no cost necessary for spare parts if approved by GHS; After the expiration of the warranty, GHS will also supply the spare parts with reasonable price and some professional guidance.

Remark: If something is broken, sending picture to show the details would be more helpful for us to replace an exact one you need.

However, if you have any problem about the product, please send email to aftersale@guihongsheng.com. Our after-sales representatives will get back a satisfactory answer to you ASAP.

You can send us the following information:

1. plan drawing with estimated area

2. the Type of Project

3. the Main Style of Dishes

4. Energy Type

5. the Number of Dining