Some important information for our valued customers for after the sale is completed is as follows:
1. The warranty period is 12 months from delivery date or installation date. Warranty applies to machine system and parts. It excludes wear and tear items such as light bulbs, gaskets, wire shelves and similar items.
2. Warranty does not cover any consequential damages, down time or other expenses directly or indirectly resulting from break down.
3. Warranty does not include units that are subject to misuse, neglect, abuse, improper maintenance, improper installation, unauthorized alteration and damages during transportation, power surges, poor supply voltage, chemical damages, water damage, flood or other risks.
4. GHS offers lifetime technical support and spare parts supply for our products. Within the warranty period, there is no cost for spare parts if approved by GHS; After the expiration of the warranty, GHS will also supply the spare parts at a reasonable price along with some professional guidance.
Warranty tip: If something is broken, sending a picture to show the details would be helpful as it allows for our professionals to replace it with the exact part needed.
If you have any questions or problem with the product, please send an email to：firstname.lastname@example.org. Our after-sale representatives will get back to you promptly with an answer.